Nadia
Transaction Dispute Workflow Agent
Dispute forms collect information. Nadia understands it - asking the right questions, structuring the case, and triggering protective actions when fraud indicators appear.
Where the problem lives today
Every dispute type needs different information
Customers needed to file disputes for ACH, checks, debit cards, and wire transactions. Traditional forms were too rigid because each dispute type required different information.
Incomplete submissions create follow-up cycles
Customers often submitted incomplete details, forcing operations teams to follow up repeatedly.
Fraud cases cannot afford delays
For fraud-related cases, delays increased exposure. Banks needed a workflow that could collect information naturally while still producing structured, compliant case records.
Rigid forms create the gap
Traditional dispute forms were built for process, not for customers. When the form doesn't match the situation, customers fill in what they can - and operations teams spend their time chasing what's missing.
What Nadia does
Nadia interacts with customers in natural language, collects everything needed for a structured, compliant case, and triggers protective actions when fraud indicators are detected - without a rigid form.
Understands the Dispute Type
Interacts with customers in natural language and identifies the dispute type - ACH, check, debit card, or wire — before asking follow-up questions.
Asks the Right Follow-Up Questions
Asks the right questions for each dispute type - collecting the specific information needed without forcing customers through a one-size-fits-all form.
Structures the Case for Downstream Review
Organises every interaction into a structured, compliant case record ready for operations and regulatory review.
Triggers Protective Actions in Real Time
When fraud indicators are detected, Nadia triggers protective actions such as account or card freeze - without waiting for a human to intervene.
Escalates When Required
Anything outside defined parameters is escalated to human review - with full interaction history and case details attached.
Captures Every Interaction for Compliance
Every interaction is captured for traceability and compliance review - what was asked, what was answered, and what actions were triggered.
Works Inside Your Existing Systems
Nadia connects to the dispute management, fraud detection, and banking platforms your team already uses.
Your team stays in control
Banking teams can tune the following:
Measured Impact
Improved customer experience versus rigid forms
Better case quality for regulatory and operations teams
What's Next
Once Nadia proves herself on transaction dispute intake, the same governed approach extends across other banking workflows. Account opening verification, loan application intake, KYC document collection, customer complaint management, regulatory reporting - and countless other processes that still depend on people to handle work that is largely repetitive and rule-based, rather than focusing on higher-value decisions.
Dispute intake shouldn't leave your operations team finishing what the form couldn't collect.
See how Nadia collects dispute information in natural language, structures the case, and triggers protective actions - so operations teams receive complete, compliant records from the start.