Max
Maintenance Root Cause Investigation Agent
Your maintenance data already holds the answers. Max finds them - connecting scattered work orders technician notes, and asset history into root cause intelligence your team can act on.
Where The Problem Lives Today
Valuable data, Difficult to use
Maintenance teams generate work orders every day - technician notes, repair actions, downtime reasons, parts used, asset details, and production impact. Over time this becomes extremely valuable data, but in most plants it is difficult to use.
Five technicians, Five descriptions
Work orders are inconsistent. Some notes are detailed, others are short. The same failure gets described five different ways by five different technicians.
Finding root cause is still a manual job
The answers are somewhere inside D365, spreadsheets, emails, and tribal knowledge - but root cause analysis still depends on manual review, memory, and time-consuming investigation.
Recurring issues, No clear answer
Recurring issues keep coming back. Leadership may know which machines are going down, but not why they are going down, what pattern is forming, or what corrective action should be prioritized first.
What Max does
Max reads the full maintenance picture and connects scattered signals into a practical answer: what is failing, where, how often, what was tried before, and what to investigate next.
Reads Everything
Historical and current work orders, technician notes, parts usage, downtime codes, asset history, and maintenance outcomes.
Groups Similar Failures
Recognizes when five different descriptions point to one underlying problem, no matter how each was written.
Identifies Recurring Symptoms
Surfaces repeating failure signals across assets and work orders that individual technicians may never see in isolation.
Detects Patterns
By machine, production line, work area, shift, part type, or failure category - surfacing what repeats and why.
Connects the Full Picture - and What to Do Next
Goes beyond summarizing work orders - links scattered maintenance signals into a practical explanation of what is failing, where, how often, what was done before, and what the team should investigate next.
Routes When Unsure
When confidence is low, Max sends the finding to maintenance leadership instead of drawing an unsupported conclusion.
Works Inside Your Existing Systems
Max reads from the systems your maintenance team already uses - work orders, asset records, downtime logs, and parts history inside D365 and connected maintenance platforms.
Your Team Stays In Control
Maintenance and engineering teams can tune the following:
"Leaders can review Max's reasoning and improve instructions over time. Every recommendation includes source work orders, supporting notes, asset history, confidence level, and review status."
Measured Impact
Better prioritization of corrective maintenance actions
Reduced dependency on tribal knowledge during shift changes or turnover
What's Next
Once Max proves himself on root cause investigation, the same governed approach extends across other operational workflows. Quality defect analysis, shift handovers, compliance documentation, production order intake, supplier issue management - and countless other processes that still depend on people to handle work that is largely repetitive and rule-based, rather than focusing on higher-value decisions.
Your data has the answers. Finding them shouldn't be this hard.
See how Max reads everything your team generates - and turns it into root cause findings your team can actually act on.