Leo
Total Loss Claims Packaging Agent
Total loss claim packets run to hundreds of pages. Leo reads every one, extracts what matters, checks completeness, and prepares the package - so your claims team focuses on settlement, not document review.
Where the problem lives today
Hundreds of pages, Every claim
When a total loss occurred, lenders sent large loan packets to insurance companies to process claims. These packets could include tens or hundreds of pages: loan documents, payment history, borrower details, vehicle information, payoff data, insurance correspondence, and supporting forms.
Finding the right details takes significant time
Claims teams spent significant time finding the relevant details, checking completeness, requesting missing documents, and preparing the package for approval.
Errors delay settlement
Errors delayed claim settlement and increased customer dissatisfaction.
Every incomplete package creates another cycle
When documents are missing or details are incorrect, the team has to go back to the lender, wait for the response, and start the review again - adding days to a process that should take minutes.
What Leo does
Leo reads every claim packet, extracts the required fields, checks completeness, and prepares a structured summary - so the claims team receives a package that is ready to review, not ready to be assembled.
Parses Large Claim Packets
Reads incoming loan packets regardless of size - tens or hundreds of pages across loan documents, payment history, borrower details, vehicle information, payoff data, and supporting forms.
Extracts Required Fields
Pulls every required field from the packet - structured and unstructured — for use in the claim summary and downstream processing.
Checks Document Completeness
Reviews the packet against defined document checklists and identifies any missing items before the package moves forward.
Prepares Follow-Up Requests
When documents are missing, Leo prepares structured follow-up requests - so lenders receive a clear, complete list of what is needed.
Organises the Package with a Structured Summary
Assembles the claim package with a structured summary - extracted data, completeness status, and review-ready documentation in one place.
Validates Quality Before Routing
A second AI reviewer can validate quality before routing to auto-approval or human review - adding a layer of consistency before any decision is made.
Works Inside Your Existing Systems
Leo connects to the claims platforms, document intake channels, and review routing systems your team already uses.
Your team stays in control
Claims leaders can update the following:
"Full visibility is maintained across extracted data, missing items, quality checks, and reviewer decisions."
Measured impact
Packet review reduced from hours to minutes
Faster lender follow-up and improved settlement readiness
What's Next
Once Leo proves himself on total loss claims packaging, the same governed approach extends across other auto insurance workflows. First notice of loss intake, subrogation document review, salvage processing, compliance audit preparation, claims correspondence management - and countless other processes that still depend on people to handle work that is largely repetitive and rule-based, rather than focusing on higher-value decisions.
Your claims team shouldn't spend their day finding relevant details inside hundred-page packets.
See how Leo reads every claim packet, extracts what matters, and prepares a complete, structured summary - so your team focuses on settlement, not document review.